Support

Contact us

The fastest way to reach us is email. Write to hello@honorsmahjong.app and we will reply within 2 business days.

To help us resolve things quickly, please include:

• Your device model and iOS version (Settings → General → About)
• The Honors app version (shown in the app’s Settings screen)
• What you expected to happen, and what happened instead
• A screenshot or screen recording, if you have one

Common questions

The app crashed or a hand scored incorrectly.

Email us with the details above. If you can, note the tiles in your hand and the winning condition — scoring reports are much easier to track down with the hand included.

How do I learn the rules?

Honors teaches Taiwanese mahjong as you play — the in-app tutorial walks you through drawing, discarding, melds, and winning one move at a time. You can replay it at any time from the app’s Settings screen.

Which tile sets are available?

Two: Atelier White and Atelier Traditional. You can switch between them in the app’s Settings screen at any time.

How do I restore a purchase?

Open the app’s Settings screen and tap Restore Purchases. Make sure you are signed in with the same Apple Account used for the original purchase. If it still does not restore, email us with the date of purchase and we will sort it out.

How do I request a refund?

Purchases are handled by Apple, so refunds must be requested through them at reportaproblem.apple.com. We are happy to help if you run into trouble.

How do I delete my account or my data?

Email hello@honorsmahjong.app from the address associated with your account and ask us to delete it. We will confirm once your account and associated data have been removed. See our Privacy Policy for details on what we store and how long we keep it.

How do I report a privacy concern?

Write to hello@honorsmahjong.appwith “Privacy” in the subject line. Our Privacy Policy explains the rights available to you and how to exercise them.

Policies

Privacy Policy · Terms of Use

Mailing address